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Eleven Best Alternatives to Kayako for Customer Support in 2022

If you want to provide excellent customer support for your audience, your team needs the right tools to respond to all customer questions and concerns quickly and efficiently. Kayako is such a tool for some couples. But if Kayako export isn't for you, our 11 Kayako alternatives will help you find your team's optimal, feature-rich customer support software

Why Kayako alternative?

Customer support software will reduce your team's response and request processing time. Kayako is one such software solution, but something other than this may be suitable for your team. Kayako's interface could be more attractive and easier to use than many other tools on the market. Users report that they have encountered many bugs, and the development team needs to be made aware of improvements and releases of additional features, like many different customer support tools. According to user feedback, Kayako can handle support requests, but it has several significant drawbacks:

If you're looking for an effective tool that's easy to set up and use, has many valuable features, and can help improve your overall customer support, we recommend using one of these 11 Kayako alternatives.

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11 Best Kayako Alternatives for Effective Customer Support

Whether you're a sales-oriented team, someone looking for help with project management, or a comprehensive customer support solution, Kayako's alternative is suitable for everyone.

Help Scout

The best alternative to Kayako for full customer support. Help Scout is aimed at customer service teams. Users say Help Scout is easier to set up and manage than Kayako and offers better support. This helps create a seamless customer experience, from the first purchase to customer support. Help Scout has many features that make it the best alternative to Kayako for comprehensive customer support. Shared mailbox. Easily access all your support requests from one universal inbox. This way, contact with the customer is preserved, and a dedicated support team member always assists each customer. A shared mailbox also allows agents to communicate behind the scenes and receive help from team members when they need it to create adequate support. Use conflict detection to prevent two agents from working on the same call simultaneously, quickly access saved responses to post answers to common questions, and use tags to organize customer conversations.

Knowledge base management. By offering your customers options, they can find an effective solution without contacting your team. Easily create your knowledge base articles using copy links, images, videos, tables, and similar guides. Also, add help articles to your site's chat for easy access—customer management. Access the customer data, past conversations, and customer actions associated with each Help Scout user's profile every time a case is processed. This helps personalize the user experience. Add a live chat widget to your website so customers can contact your support team with a single click. Here, customers can access informative articles or talk to support staff if they need help finding what they're looking for. As customer support demands grow, use automation to streamline repetitive tasks and help your team do more with less. Workflows handle everything from simple filtering and routing to complex transactional magic, working according to the conditions you set. Use automated workflows to meet SLAs, bring order out of chaos, and serve customers faster. For example, you can send an automated customer satisfaction survey (CSAT) after resolving a dispute. Sending surveys manually can take time and miss some emails. With Help Scout, you can take this automation even further. If a customer responds negatively to the CSAT, your support team can automatically open a case to investigate and resolve the issue. Here's how to turn dissatisfied customers into loyal ones.

Get detailed information about how customer support works. See your average response time, test your knowledge effectiveness, measure the number of customer inquiries, and more. Allow extended team members to access Help Scout light user data. This user role allows non-customers to view and follow conversations, leave private notes, view news and knowledge articles, and create and edit messages in Help Scout. More accessible users make it easier to increase transparency and improve collaboration within the organization. Light users are included in the new Plus and Pro plans. Choose from dozens of possible third-party integrations with Help Scout. Combine customer support with tools your team is already familiar with.


The best alternative for business. Zendesk is one of the most popular tools in the customer service world, but there are better tools. It's best known for its long list of help desk features, but it also comes with a complex setup that requires a good amount of training to get the most out of it. We recommend Zendesk to organizations that need access to advanced features like skills-based routing, best-in-class sandbox capabilities, and advanced workflows. If you want your help desk to be fast, this tool from the list may be more suitable.


The best alternative for large teams. Freshdesk is a modern customer service software part of a more extensive suite of tools. This customer service software suits sales, marketing, IT services, and HR. This makes Freshdesk the solution for large teams that need a versatile software solution. Freshdesk's customer support software includes multi-channel support, help desk tickets, live chat with chatbot capabilities, and call center support.


The best alternative for chat automation. Customer service software specializes in multi-channel chat support and automation. This is a potential option for your team if you want to reach customers across multiple platforms, define SLAs and workflows, and improve your support process. The live chat widget has built-in CRM and automatic chat forwarding. Thanks to many integrations and multi-channel support, your team can receive social network requests and improve incident management.

Salesforce Service Cloud

The best alternative for large companies. Salesforce is a comprehensive tool many sales teams use for contact management and presentation, making it financially attractive for large companies. If you're using Salesforce, but the service options aren't what you need, remember that Help Scout has a Salesforce integration that makes it easy to combine the two.


A great alternative for new teams that want to develop actively. HappyFox's user-friendly and visually appealing interface is perfect for new customer support teams or startups that need to get their customer support management software up and running quickly. With a modern user interface, HappyFox is a software solution for small businesses that need an easy start.

Zoho Desk

The best alternative for sales departments. Zoho is another tool part of a more oversized suite of tools alongside Zendesk, Freshdesk, and Salesforce. One of Zoho's core offerings is CRM, an ideal support solution for sales-oriented teams that need an efficient sales system. Zoho Help Desk offers a customizable user interface, so you can customize the help desk software even if you need to learn how to write software code. Create reusable email and SMS templates, provide secure customer support, define agent roles and permissions, and more to give your customers a great experience.


The best alternative for service support. Customer support often means face-to-face contact with customers, but being a good service provider also means having multiple contact points for real-time support. That's why Intercom is such an option. This is a service portal for customers who need immediate assistance. Chatbots and help articles automatically solve questions, so your customers get the most informative answers faster.


The best alternative for B2B companies. TeamSupport is primarily focused on helping B2B organizations provide customer support to their customers. With a suite of support, success, engagement, and analytics tools, it's an option for B2B companies looking to improve their support. With TeamSupport, brands can collaborate across departments to ensure rapid response, monitor and automate the customer lifecycle, and customize chat to maximize customer value. As software explicitly designed for B2B, TeamSupport's features and integrations are suited to this niche of businesses that deal with companies rather than individuals.


The best alternative for small budgets. ProProfs offers professional solutions ranging from educational software to testing programs and customer support software called ProProfsDesk. This help desk and customer service management tool includes a shared mailbox, automation, reporting, and analytics. ProProfs includes customer engagement tools such as survey builders, quiz builders, and contextual means. If you want to create such an interactive experience, ProProfs has the best tools for practical customer support.


The best alternative for project management. OneDesk is a dual tool for customer service and project management. With many valuable features, it is an effective solution for teams that need help with customer support and internal project management. Easily send requests via email, letting your team know about bug fixes and customer-reported issues. OneDesk is suitable for small groups with close collaboration between support teams and developers.

Find the best options for your business.

Most customers surveyed say they are more likely to buy from companies that provide quality customer service. The right customer support platform can help you deliver faster and more consistent support, collaborate with your team, and expand your services. With the above list of Kayako alternatives, you can find a professional customer service system that creates a better experience and builds customer loyalty.